Help Center
How can we help?
Find answers below or reach out directly.
?Frequently Asked Questions
Is HeartWise a medical app?+
No. HeartWise is a wellness tracker that helps you monitor your dietary habits. It does not diagnose, treat, or cure any medical condition. Always consult your healthcare provider for medical advice.
How does the AI meal analysis work?+
When you take a photo of your meal, our AI identifies the foods and estimates their nutritional content. The analysis is an approximation and may not be 100% accurate.
Is my data stored on your servers?+
Yes. Your account data, meal logs, and cholesterol readings are synced to our secure cloud backend so you can access them across devices. See our Privacy Policy for full details.
Can I delete my account and data?+
Yes. Go to Settings > Account > Delete Account in the app. This permanently removes all your data from our servers.
How is the heart health score calculated?+
Each meal is scored on a 0-10 scale based on factors like fiber, omega-3 content, saturated fat, trans fat, sodium, and cholesterol levels. Higher scores mean more heart-friendly meals.
Is HeartWise free?+
HeartWise offers both free and premium tiers. Core tracking features are available for free, while advanced insights and AI-powered analysis may require a subscription.
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Still need help?
Drop us an email and we'll get back to you as quickly as possible.
heartwise@nextarcstudio.com